Harmony Hobbs

Innovative UX Researcher and Consumer Advocate

About

Hi there! I'm a UX Researcher with 5 years of experience mastering my research expertise. For almost 2 years, I've been working in the industry and I'm passionate about being the voice of the consumer. I always advocate for the user and ensure their voice is heard while optimizing products for businesses to achieve financial success. Growing up, my father instilled in me high values and a strong work ethic, which has shaped who I am today. I'm a family person who values hard work and dedication, and I'm constantly seeking new ways to learn and refine my skills as a researcher. Throughout my career, I've worked in an agency capacity, allowing me to work with a diverse range of clients and industries. In my latest role, I had the opportunity to implement a methodology that I adapted from its use in Market Research. The project was a great success, and I was thrilled when our study and its findings were published in a Yahoo Finance editorial. It was an incredible experience to see our work recognized and shared with such a wide audience. This accomplishment has given me the confidence to continue to explore new research methodologies and to seek out opportunities to push the boundaries of what is possible in the field of UX research.

Education

University of Southern California

Masters, Applied Psychology / June, 2020

Los Angeles, California, United States of America

Bastyr University

Bachelors, Health Psychology / June, 2017

Kenmore, Washington, United States of America

Experience

Lovers

Assistant Manager / June, 2012 — April, 2014

Managed sales team of 2-13 people, overseeing hiring, training, and motivation Developed succession planning and training materials Conducted research to improve product knowledge to better meet consumer needs

Choice Health Bar

Market Research Intern / January, 2020 — June, 2020

Led research efforts to gain customer insights into core values and needs of the market Conducted Price Sensitivity Analysis Led and designed in-depth interviews Presented findings with actionable recommendations

UEGroup

JR. UX Researcher / September, 2021 — April, 2023

Led multiple, high profile, often working closely with other teams. Implemented new recruit methods while also maintaining and updating database in Airtable. Sought out and established new client relationships. Worked in a fast-paced environment, often running multiple projects simultaneously. Implemented a new methodology that I had adapted from its use in Market Research to UX Research. Results from this study were then published in an online Yahoo Finance article. Experienced in moderating, IDI, unmoderated usability, Optimal Workshop SurveyMonkey, Airtable, User Interviews, survey programming, Mail Chimp, and a Means-end-theory IDI approach Project experience included industries such as: Robotics, Vehicle, E-Commerce, Entertainment, Consumer, Public Utility, and Healthcare Highly experienced in qualitative design with some quantitative experience Produced both high-level and full reports, and have experience with report readouts with clients and stakeholders

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