VP of AI-Based Education / August, 2023 — Present

Lead the development and implementation of AI-powered Math curriculum for Alpha School, a revolutionary US school model. Key responsibilities include: • Curriculum Design and Automation: Spearhead AI-based curriculum development following CCSS and TEKS, app stack management, standardized test generation, and process automation, driving a 2x learning rate compared to traditional education. • Data-Driven Insights: Develop Amazon QuickSight dashboards to track key performance metrics, informing decision-making and continuous improvement. • LLM Optimization: Leverage cutting-edge LLMs (ChatGPT, Gemini) for research, content generation, data analysis, code creation, and quality assurance to streamline processes and accelerate value delivery.

Head of Customer Success / October, 2023 — February, 2024

Led a 7-person Technical Support team at a German SaaS startup focused on AI-driven supply chain transparency. Key achievements include: • Efficiency Boost: Increased team productivity by 30% within four months by revamping training, workflows, and knowledge management. • Scalable Foundation: Built a robust knowledge base and streamlined processes to enable team growth and consistent customer experience. • Strategic Alignment: Optimized customer success processes and KPIs to support customer goal of achieving ESG-compliant supply chains. • Tech-Forward Approach: Leveraged prompt engineering to automate workflows, enhance tools, and improve customer success metrics.

Director of Production / October, 2021 — September, 2023

Led a 500+ person global AI department for the world's largest language services provider. Key accomplishments include: • Strategic Transformation: Developed and executed a strategic roadmap for the department, resulting in 100% revenue growth. • Product Innovation: Collaborated with development teams to create and enhance the DataForce product, aligning features with market demands and boosting customer adoption. • Stakeholder Management: Built strong relationships with executives and Fortune 10 clients, driving customer satisfaction, and minimizing churn. • P&L Excellence: Managed full P&L responsibility for the department, exceeding revenue and gross margin targets

AI Senior Program Manager / August, 2016 — September, 2021

Spearheaded the development of a successful AI program focused on training data for enterprise clients. Key achievements include: • Global Expansion & Team Building: Scaled operations by establishing offices in 10+ countries, building a high-performing distributed team across 25+ countries. This fueled an eight-figure revenue stream within three years and a 92% year-over-year growth rate. • Data-Driven Leadership: Applied analytical skills to make strategic decisions, driving program expansion and exceeding financial targets. • Client Acquisition: Successfully prepared quotes, RFQ/RFP responses, and tenders to secure new business and support growth goals. • Operational Excellence: Led full lifecycle program management, including P&L ownership, forecasting, budgeting, and agile processes to maximize efficiency.