Kevin Velazquez

Dedicated Customer Success Professional | Elevating Retention and Success through Strategic Reviews

About

Bringing over 10 years of experience in customer success. I developed core competencies in customer relationship management (CRM), service management, problem-solving, and project management, fostering strong relationships across multiple customer organizations and delivering value-added solutions. In that role, I achieved outstanding results, securing a complex contract renewal with a Fortune 500 client, launching a successful Latin America loyalty program that reduced churn by 90%, and receiving the "Customer Success Manager of the Year" award. I also held a BBA, a CRM certification, a Google Project Manager credential, and a Strategic Thinking certificate, showcasing my commitment to continuous learning and professional development.

Education

Polytechnic University of Puerto Rico Orlando

Bachelor's, Business Administration / May, 2017

Orlando, Florida, United States of America

Experience

Booking.com

Account Manager / October, 2015 — November, 2021

Fiverr

Customer Success Manager / November, 2021 — August, 2023

PartsBase

International Customer Success Manager / August, 2023 — January, 2024

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