Bianca Trinkenreich

I apply quantitative and qualitative techniques to improve the performance of tech teams, the productivity of tech members, diversity, and inclusion of tech teams. I manage research projects, determine the feasibility of goals, objectives, and design of studies, and contribute to the implementation of studies, analysis, and reporting using computing and data science tools. I also author/co-author internal or academic publications and presentations and interact in a collaborative manner with other team members to accomplish organizational goals. Publications related to this role: "Burnout Risk as an Outcome and a Mediator" Talk at DevOps Days DC “Organization culture and burnout in software development teams” 16th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM) – Industry Forum “A Model for Understanding and Reducing Developer Burnout” 45th ACM/IEEE International Conference on Software Engineering (ICSE) - Software Engineering in Practice (SEIP) Track - to be presented on May 2023 "Good Health or Absence of Disease? Antecedents and Consequences of Burnout and Engagement in Software Teams" The paper was submitted to a top conference and is currently under peer review

Vale S/A

Global IT Service Delivery Manager / December, 2011 — July, 2019

I managed Azure and AWS global cloud environment, Office365, and a mix of IaaS/PaaS Microsoft Sharepoint servers/services to support 50,000 users, 8,000 collaboration sites, and high-impact applications. I designed cloud governance, including procedures, checklists, and migration planning, and managed capacity considering the elasticity capabilities and benefits of the cloud. I also managed change and transition management, patching projects without impact on the business, and OKRs for service quality indicators and SLAs. Additionally, I was a member of the Continual Service Improvement team for all Vale S/A IT Services. Publications related to this role: “Combining GQM+Strategies and OKR - Preliminary Results from a Participative Case Study in Industry”. 20th International Conference on Product-Focused Software Process Improvement (PROFES) “Defining, Measuring and Monitoring IT Service Goals and Strategies Practical Results and Pitfalls from a Qualitative Study in Industry” 12th Empirical Software Engineering and Measurement (ESEM) “Eliciting Strategies for the GQM+Strategies Approach in IT Service Measurement Initiatives” 11th Empirical Software Engineering and Measurement (ESEM) “SINIS: A GQM+Strategies-based Approach for Identifying Goals, Strategies and Indicators for IT Services” Information and Software Technology journal “Toward using Business Process Intelligence to Support Incident Management Measures Selection and Service Improvement” 27th International Conference Software Engineering Knowledge Engineering (SEKE) “Measures to Support IT Service Maturity Models – A Case Study” 17th International Conference on Enterprise Information Systems (ICEIS) (Best Paper Award) “Evaluation of measurement process for incidents, continuity and availability management under the light of MR-MPS-SV maturity model” 10th Annual workshop for software and services Quality improvement (WAMPS)

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