Bianca Trinkenreich
Research Scientist in Human Factors on Software Engineering, Ph.D.
Research Expertise
Publications
The Shifting Sands of Motivation: Revisiting What Drives Contributors in Open Source
2021 IEEE/ACM 43rd International Conference on Software Engineering (ICSE) / May 01, 2021
Gerosa, M., Wiese, I., Trinkenreich, B., Link, G., Robles, G., Treude, C., Steinmacher, I., & Sarma, A. (2021). The Shifting Sands of Motivation: Revisiting What Drives Contributors in Open Source. 2021 IEEE/ACM 43rd International Conference on Software Engineering (ICSE). https://doi.org/10.1109/icse43902.2021.00098
Hidden Figures: Roles and Pathways of Successful OSS Contributors
Proceedings of the ACM on Human-Computer Interaction / Oct 14, 2020
Trinkenreich, B., Guizani, M., Wiese, I., Sarma, A., & Steinmacher, I. (2020). Hidden Figures: Roles and Pathways of Successful OSS Contributors. Proceedings of the ACM on Human-Computer Interaction, 4(CSCW2), 1–22. https://doi.org/10.1145/3415251
Recommending Tasks to Newcomers in OSS Projects
Proceedings of the 16th International Symposium on Open Collaboration / Aug 25, 2020
Balali, S., Annamalai, U., Padala, H. S., Trinkenreich, B., Gerosa, M. A., Steinmacher, I., & Sarma, A. (2020). Recommending Tasks to Newcomers in OSS Projects. Proceedings of the 16th International Symposium on Open Collaboration. https://doi.org/10.1145/3412569.3412571
SINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services
Information and Software Technology / Aug 01, 2018
Trinkenreich, B., Santos, G., & Barcellos, M. P. (2018). SINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services. Information and Software Technology, 100, 147–164. https://doi.org/10.1016/j.infsof.2018.04.006
Metrics to Support IT Service Maturity Models - A Systematic Mapping Study
Proceedings of the 17th International Conference on Enterprise Information Systems / Jan 01, 2015
Trinkenreich, B., Santos, G., & Perini Barcellos, M. (2015). Metrics to Support IT Service Maturity Models - A Systematic Mapping Study. Proceedings of the 17th International Conference on Enterprise Information Systems. https://doi.org/10.5220/0005376003300337
Women’s Participation in Open Source Software: A Survey of the Literature
ACM Transactions on Software Engineering and Methodology / Aug 22, 2022
Trinkenreich, B., Wiese, I., Sarma, A., Gerosa, M., & Steinmacher, I. (2022). Women’s Participation in Open Source Software: A Survey of the Literature. ACM Transactions on Software Engineering and Methodology, 31(4), 1–37. https://doi.org/10.1145/3510460
Being a Mentor in open source projects
Journal of Internet Services and Applications / Sep 09, 2021
Steinmacher, I., Balali, S., Trinkenreich, B., Guizani, M., Izquierdo-Cortazar, D., Cuevas Zambrano, G. G., Gerosa, M. A., & Sarma, A. (2021). Being a Mentor in open source projects. Journal of Internet Services and Applications, 12(1). https://doi.org/10.1186/s13174-021-00140-z
Combining GQM+Strategies and OKR - Preliminary Results from a Participative Case Study in Industry
Product-Focused Software Process Improvement / Jan 01, 2019
Trinkenreich, B., Santos, G., Barcellos, M. P., & Conte, T. (2019). Combining GQM+Strategies and OKR - Preliminary Results from a Participative Case Study in Industry. Lecture Notes in Computer Science, 103–111. https://doi.org/10.1007/978-3-030-35333-9_7
The Long Road Ahead: Ongoing Challenges in Contributing to Large OSS Organizations and What to Do
Proceedings of the ACM on Human-Computer Interaction / Oct 13, 2021
Guizani, M., Chatterjee, A., Trinkenreich, B., May, M. E., Noa-Guevara, G. J., Russell, L. J., Cuevas Zambrano, G. G., Izquierdo-Cortazar, D., Steinmacher, I., Gerosa, M. A., & Sarma, A. (2021). The Long Road Ahead: Ongoing Challenges in Contributing to Large OSS Organizations and What to Do. Proceedings of the ACM on Human-Computer Interaction, 5(CSCW2), 1–30. https://doi.org/10.1145/3479551
Eliciting Strategies for the GQM+Strategies Approach in IT Service Measurement Initiatives
2017 ACM/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM) / Nov 01, 2017
Trinkenreich, B., Santos, G., Barcellos, M. P., & Conte, T. (2017). Eliciting Strategies for the GQM+Strategies Approach in IT Service Measurement Initiatives. 2017 ACM/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM). https://doi.org/10.1109/esem.2017.51
Can I Solve It? Identifying APIs Required to Complete OSS Tasks
2021 IEEE/ACM 18th International Conference on Mining Software Repositories (MSR) / May 01, 2021
Santos, F., Wiese, I., Trinkenreich, B., Steinmacher, I., Sarma, A., & Gerosa, M. A. (2021). Can I Solve It? Identifying APIs Required to Complete OSS Tasks. 2021 IEEE/ACM 18th International Conference on Mining Software Repositories (MSR). https://doi.org/10.1109/msr52588.2021.00047
Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement
International Conferences on Software Engineering and Knowledge Engineering / Jul 01, 2015
Trinkenreich, B., Santos, G., Confort, V., & Santoro, F. (2015). Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement. Proceedings of the 27th International Conference on Software Engineering and Knowledge Engineering. https://doi.org/10.18293/seke2015-110
An Empirical Investigation on the Challenges Faced by Women in the Software Industry: A Case Study
2022 IEEE/ACM 44th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS) / May 01, 2022
Trinkenreich, B., Britto, R., Gerosa, M. A., & Steinmacher, I. (2022). An Empirical Investigation on the Challenges Faced by Women in the Software Industry: A Case Study. 2022 IEEE/ACM 44th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS). https://doi.org/10.1109/icse-seis55304.2022.9793931
Pots of Gold at the End of the Rainbow: What is Success for Open Source Contributors?
IEEE Transactions on Software Engineering / Oct 01, 2022
Trinkenreich, B., Guizani, M., Wiese, I., Conte, T., Gerosa, M., Sarma, A., & Steinmacher, I. (2022). Pots of Gold at the End of the Rainbow: What is Success for Open Source Contributors? IEEE Transactions on Software Engineering, 48(10), 3940–3953. https://doi.org/10.1109/tse.2021.3108032
How to Choose a Task? Mismatches in Perspectives of Newcomers and Existing Contributors
ACM / IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM) / Sep 19, 2022
Santos, F., Trinkenreich, B., Pimentel, J. F., Wiese, I., Steinmacher, I., Sarma, A., & Gerosa, M. A. (2022). How to Choose a Task? Mismatches in Perspectives of Newcomers and Existing Contributors. ACM / IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM). https://doi.org/10.1145/3544902.3546236
SINIS: A Method to Select Indicators for IT Services
Product-Focused Software Process Improvement / Jan 01, 2015
Trinkenreich, B., Santos, G., & Barcellos, M. P. (2015). SINIS: A Method to Select Indicators for IT Services. Lecture Notes in Computer Science, 68–86. https://doi.org/10.1007/978-3-319-26844-6_6
Please Don't Go — A Comprehensive Approach to Increase Women's Participation in Open Source Software
2021 IEEE/ACM 43rd International Conference on Software Engineering: Companion Proceedings (ICSE-Companion) / May 01, 2021
Trinkenreich, B. (2021). Please Don’t Go — A Comprehensive Approach to Increase Women’s Participation in Open Source Software. 2021 IEEE/ACM 43rd International Conference on Software Engineering: Companion Proceedings (ICSE-Companion). https://doi.org/10.1109/icse-companion52605.2021.00131
Perceptions of the State of D&I and D&I Initiative in the ASF
2022 IEEE/ACM 44th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS) / May 01, 2022
Guizani, M., Trinkenreich, B., Castro-Guzman, A. A., Steinmacher, I., Gerosa, M., & Sarma, A. (2022). Perceptions of the State of D&I and D&I Initiative in the ASF. 2022 IEEE/ACM 44th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS). https://doi.org/10.1109/icse-seis55304.2022.9794024
Using SINIS and GQM+Strategies to Align Organizational Goals and Service Level Agreement Indicators
Proceedings of the XVII Brazilian Symposium on Software Quality / Oct 17, 2018
Ferreira, E., Trinkenreich, B., Barcellos, M. P., & Santos, G. (2018). Using SINIS and GQM+Strategies to Align Organizational Goals and Service Level Agreement Indicators. Proceedings of the XVII Brazilian Symposium on Software Quality. https://doi.org/10.1145/3275245.3275274
SINIS – A method to support defining goals, strategies and indicators for IT Services
Anais do XVI Simpósio Brasileiro de Qualidade de Software (SBQS 2017) / Aug 28, 2017
Trinkenreich, B., Santos, G., & Barcellos, M. P. (2017). SINIS – A method to support defining goals, strategies and indicators for IT Services. Anais Do XVI Simpósio Brasileiro de Qualidade de Software (SBQS 2017). https://doi.org/10.5753/sbqs.2017.15118
SINIS-LA Method for IT Alignment Considering Service Level Management
XVII Brazilian Symposium on Information Systems / Jun 07, 2021
Ferreira, E., Trinkenreich, B., Barcellos, M. P., & Santos, G. (2021). SINIS-LA Method for IT Alignment Considering Service Level Management. XVII Brazilian Symposium on Information Systems. https://doi.org/10.1145/3466933.3466977
Avaliação da Gerência de Incidentes sob a Luz do MR-MPS-SV e Medição para Apoiar a Melhoria da Qualidade do Serviço de TI
Anais do XIV Simpósio Brasileiro de Qualidade de Software (SBQS 2015) / Aug 17, 2015
Trinkenreich, B., & Santos, G. (2015). Avaliação da Gerência de Incidentes sob a Luz do MR-MPS-SV e Medição para Apoiar a Melhoria da Qualidade do Serviço de TI. Anais Do XIV Simpósio Brasileiro de Qualidade de Software (SBQS 2015). https://doi.org/10.5753/sbqs.2015.15226
Women in Open Source: We Need to Talk About It
Computer / Dec 01, 2022
Trinkenreich, B., Gerosa, M. A., & Steinmacher, I. (2022). Women in Open Source: We Need to Talk About It. Computer, 55(12), 145–149. https://doi.org/10.1109/mc.2022.3200860
Defining, measuring and monitoring IT service goals and strategies
Proceedings of the 12th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement / Oct 11, 2018
Trinkenreich, B., Conte, T., Barcellos, M. P., & Santos, G. (2018). Defining, measuring and monitoring IT service goals and strategies. Proceedings of the 12th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement. https://doi.org/10.1145/3239235.3268919
On Arxiv Moderation System
Jan 01, 2023
Silagadze, Z. (2023). On Arxiv Moderation System. https://doi.org/10.2139/ssrn.4392249
Organizing Empirical Studies as Learning Iterations in Design Science Research Projects
Proceedings of the XXI Brazilian Symposium on Software Quality / Nov 07, 2022
Barcellos, M., Santos, G., Conte, T., Trinkenreich, B., & Matsubara, P. (2022). Organizing Empirical Studies as Learning Iterations in Design Science Research Projects. Proceedings of the XXI Brazilian Symposium on Software Quality. https://doi.org/10.1145/3571473.3571474
Please Don't Go — Increasing Women's Participation in Open Source Software
2021 IEEE/ACM 43rd International Conference on Software Engineering: Companion Proceedings (ICSE-Companion) / May 01, 2021
Trinkenreich, B. (2021). Please Don’t Go — Increasing Women’s Participation in Open Source Software. 2021 IEEE/ACM 43rd International Conference on Software Engineering: Companion Proceedings (ICSE-Companion). https://doi.org/10.1109/icse-companion52605.2021.00059
Avaliação do Processo de Medição para Serviços de TI em uma Empresa Global à Luz do MR-MPS-SV
iSys - Brazilian Journal of Information Systems / Sep 30, 2015
Trinkenreich, B., & Santos, G. (2015). Avaliação do Processo de Medição para Serviços de TI em uma Empresa Global à Luz do MR-MPS-SV. ISys - Brazilian Journal of Information Systems, 8(2), 58–77. https://doi.org/10.5753/isys.2015.285
The Power of Teams to Help Your Organization Prevent Burnout
Beating Burnout at Work / Mar 16, 2021
The Power of Teams to Help Your Organization Prevent Burnout. (2021). Beating Burnout at Work, 23–30. https://doi.org/10.2307/j.ctv2hdrf7b.6
Education
Northern Arizona University
Ph.D., Computer Science - Software Engineering / December, 2022
Experience
Globant
Research Scientist 2 / August, 2019 — Present
I apply quantitative and qualitative techniques to improve the performance of tech teams, the productivity of tech members, diversity, and inclusion of tech teams. I manage research projects, determine the feasibility of goals, objectives, and design of studies, and contribute to the implementation of studies, analysis, and reporting using computing and data science tools. I also author/co-author internal or academic publications and presentations and interact in a collaborative manner with other team members to accomplish organizational goals. Publications related to this role: "Burnout Risk as an Outcome and a Mediator" Talk at DevOps Days DC “Organization culture and burnout in software development teams” 16th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM) – Industry Forum “A Model for Understanding and Reducing Developer Burnout” 45th ACM/IEEE International Conference on Software Engineering (ICSE) - Software Engineering in Practice (SEIP) Track - to be presented on May 2023 "Good Health or Absence of Disease? Antecedents and Consequences of Burnout and Engagement in Software Teams" The paper was submitted to a top conference and is currently under peer review
Vale S/A
Global IT Service Delivery Manager / December, 2011 — July, 2019
I managed Azure and AWS global cloud environment, Office365, and a mix of IaaS/PaaS Microsoft Sharepoint servers/services to support 50,000 users, 8,000 collaboration sites, and high-impact applications. I designed cloud governance, including procedures, checklists, and migration planning, and managed capacity considering the elasticity capabilities and benefits of the cloud. I also managed change and transition management, patching projects without impact on the business, and OKRs for service quality indicators and SLAs. Additionally, I was a member of the Continual Service Improvement team for all Vale S/A IT Services. Publications related to this role: “Combining GQM+Strategies and OKR - Preliminary Results from a Participative Case Study in Industry”. 20th International Conference on Product-Focused Software Process Improvement (PROFES) “Defining, Measuring and Monitoring IT Service Goals and Strategies Practical Results and Pitfalls from a Qualitative Study in Industry” 12th Empirical Software Engineering and Measurement (ESEM) “Eliciting Strategies for the GQM+Strategies Approach in IT Service Measurement Initiatives” 11th Empirical Software Engineering and Measurement (ESEM) “SINIS: A GQM+Strategies-based Approach for Identifying Goals, Strategies and Indicators for IT Services” Information and Software Technology journal “Toward using Business Process Intelligence to Support Incident Management Measures Selection and Service Improvement” 27th International Conference Software Engineering Knowledge Engineering (SEKE) “Measures to Support IT Service Maturity Models – A Case Study” 17th International Conference on Enterprise Information Systems (ICEIS) (Best Paper Award) “Evaluation of measurement process for incidents, continuity and availability management under the light of MR-MPS-SV maturity model” 10th Annual workshop for software and services Quality improvement (WAMPS)
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