Program Specialist V / May, 2022 — June, 2023

• Modernized the Texas Child Care site, enhancing database functionality and accuracy. • Upgraded the Child Care Provider Portal, improving data service delivery and reliability. • Educated users through webinars, boosting system navigation skills for diverse audiences. • Gathered feedback via surveys and focus groups, ensuring data completeness and accuracy. • Orchestrated informational campaigns with childcare providers, enhancing community engagement. • Led digital marketing efforts and created targeted communication materials, increasing system visibility. • Handled sensitive information, maintaining strict confidentiality and integrity in communications. • Compiled detailed reports based on consumer and provider feedback, enhancing service improvements. • Developed a user guide for the public, simplifying navigation of the health site, and ensuring accessibility and clarity in understanding child care operational practices for consumers.

Digital Publications Specialist / March, 2021 — May, 2023

• Updated and visually enhanced site content with new technologies, enhancing user experience. • Analyzed user engagement data to refine and optimize digital communication strategies. • Championed web accessibility standards, ensuring all digital platforms provide inclusive access. • Managed relationships with e-subscription vendors and various stakeholders to improve service delivery. • Audited public health content for accuracy to craft creative yet accurate promotional copy-writing. • Led technical support for multiple APHA digital platforms, ensuring optimal user experience and access. • Created multimedia content (videos, graphics, web content) to effectively disseminate health research information.

Research Specialist V / January, 2020 — March, 2021

• Managed health data tracking for Medicaid's Quality Incentive Payment Program (QIPP). • Monitored adherence to QIPP standards, enhancing safety and health protocols. • Maintained databases that tracked participation and compliance among nursing facilities statewide. • Performed data analysis to identify trends and discrepancies for reporting and policy development. • Facilitated communication with providers to ensure understanding and compliance with QIPP standards. • Created and disseminated educational materials, clarifying health and safety regulations for stakeholders. • Contributed to project teams, focusing on adherence to QIPP guidelines and stakeholder collaboration. • Tracked PPE use and conducted disease surveillance, boosting preventive measures and public health safety.

Market Researcher / December, 2018 — April, 2019

• Conducted comprehensive market research to define and understand target audiences. • Directed the design and distribution of a department-wide newsletter. • Developed targeted presentations for food industry professionals. • Employed advanced data visualization techniques to present research findings.

Graduate Intern / June, 2018 — January, 2015

• Led focus groups to integrate data into health communication plans. • Managed social media to boost engagement and visibility of health initiatives. • Produced documents and reports for public health assessments and surveillance. • Collaborated with experts to guarantee the accuracy and integrity of health content.

Aftermarket / Recycling Intern, / June, 2016 — January, 2017

• Assessed local businesses on sustainability to inform public health strategies. • Advanced public health supply chain knowledge through sustainability research. • Enhanced operational efficiency by managing inventory with sustainable practices. • Developed global aftermarket analysis to create climate impact reduction strategies. • Integrated local SME's insights into population health by conducting interviews on waste reduction.

Independent Researcher / November, 2015 — May, 2017

• Led federally funded research projects, producing two published studies. • Completed advanced courses in research design and methodologies. • Presented research at over 10 conferences across North America to diverse audiences. • Collected qualitative and quantitative data in Romania, Budapest, and Ireland, boosting Monitoring and Evaluation (M&E) efforts. • Conducted international program evaluations of sustainable development programs, fostering cross-sector international NGO collaboration.

Consultant / May, 2019 — Present

• Creative Consultant for a decentralized peer-to-peer (P2P) internet startup. • Contracted Content Writer for continuing education credit courses. • Competitive Intelligence Researcher for a consulting firm. • Marketing and Content Strategist for a biomedical startup. • Freelance Market Researcher for the American Chemical Society. • Freelance Promotional Consultant for a disaster resilience nonprofit. • Contracted College Admissions and Career Consultant.