Victor Emmanuel Garcia
Customer Success Manager | AI Advocate | Sales Engineer | Prompt Engineer
About
Education
B. S. International Business & Entrepreneurial Management, International Business / March, 2007
Experience
RevComm US
Customer Success Manager / May, 2022 — Present
Supportware Philippines Inc.
Customer Success Manager / April, 2020 — March, 2022
Facilitate meetings with the client and present metric/KPI data with appropriate glide paths and action plans to meet targeted business goals.
Sales Development Representative / June, 2018 — April, 2020
Sun Life of Canada (Philippines), Inc.
Financial Advisor / November, 2016 — April, 2018
Constructs and presents a personal financial plan that is suited to the client’s risk attitude.
Allegis Global Solutions (Philippines)
Credit Analyst / February, 2013 — June, 2016
Assess credit worthiness and determine the level of risk of potential clients and past clients that are requesting to re-sign with the company from various regions (AU, NZ, SG, MY, HK, China).
Ingram Micro Phils.
Credit Specialist / September, 2010 — January, 2013
Simultaneously manage assigned portfolio of accounts receivables through collections of past due and will be due invoices in adherence to contractual payment terms.
Ingram Micro Phils.
Ingram Micro Phils. / January, 2009 — September, 2010
Provide information to customer inquiries regarding orders, shipment tracing, returned goods.
APAC Customer Services, Inc.
Customer Service Representative / June, 2007 — December, 2008
Answer inbound calls from hospitals and other health care institutions to provide policy coverage of individual Humana policy holders.
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