Senior Technical Program Manager / February, 2021 — July, 2023

Achieved a 50% reduction in real-time audio noise in Audio-Visual (AV) feeds through the implementation and management of technical programs involving complex machine learning and artificial intelligence algorithms • Reduced open field issue tickets by 70% YoY by initiating strategic programs and process improvements to establish constant feedback loops with Field Service and driving the progress of open ticket resolution • Achieved a 20% faster time to market by strategically defining and executing programs to automate firmware and software installation on Avail Console hardware • Established program structures, streamlining processes to drive complex cross-functional software and hardware programs involving Engineering (Development, QA, DevOps) , Product, Marketing, and Field Service teams. • Impacted due to reduction in force as a result of funding issues. Avail Medsystems ultimately closed operations November 2023

Senior Technical Program Manager / December, 2019 — December, 2020

Achieved a 5% reduction in post-sale customer service calls for First Party 1-P products through web-based implementation of Alexa Q&A on Search. Managed complex Machine Learning programs across globally located multifunctional teams in Science, Research, Technology, Engineering functions • Delivered a 2300 bps increase in the query success ratio (QSR) measures over for Alexa on Search experience defining and driving program strategy • Reduced overall system latency by 60% from 3500 ms to 1400 ms by driving the architecture design discussions identifying and improving the latency inducing processes • Implemented programs and process enhancements to systematically source, validate, and ingest verified content. This initiative ensures the delivery of authoritative answers to customer inquiries, enhancing the Alexa experience on Echo hardware devices and the web

Consultant, Advisory Board / June, 2019 — December, 2019

Research available computing platforms and advise the team on ideal platforms for specific software applications Research software libraries available to program quantum computers • Architected Neural network in the classical computing platform to assess and predict anomalies based on medical imaging data Designed and developed programs in Qiskit using IBM Q platform • Developed simple circuitry to demonstrate quantum properties like superposition and entanglement.

Senior Principal Architect/Program Manager / November, 2017 — August, 2019

Researched new avenues and define reference architecture collaborating with partners across IoT applications in Smart Cities, Transportation, Industrial and Supply Chain solution management. • Spearheaded the creation of a comprehensive Internet of Things (IoT) Go to Market (GTM) strategy collaborating with key customer partners, pre-sales teams, and senior leadership. • Co-architected and managed development of IOT API Gateway with embedded Linux SDKs for device registration of low-energy IOT devices. • Architected and managed development of data integration from BLE enabled Medical IOT devices to Hyperledger blockchain network.

Program Manager, IT / October, 2015 — December, 2016

Achieved a significant 60% annual reduction in the defect backlog by formulating and executing a comprehensive roadmap for defect resolution. This encompassed Siebel, Oracle R12, Webstore, and SOA applications, overseeing timely deliveries, and providing post- R12 implementation support. • Drove strategy and design for successful disaster recovery testing for Siebel and integrated applications, working closely with key stakeholders maintaining data integrity. • Directed solution delivery and management of sales (SFDC, SOA and Portal) and services Siebel, Oracle EBS R12, SOA, Web Portal, Knova, Informatica and qlickview applications within a matrix environment. • Supervised and managed global, cross-functional and technical team members based in USA and India from multiple vendors across SFDC, Siebel, Oracle EBS and SOA based technologies.

Project Manager, IT / June, 2007 — October, 2015

• Managed end to end delivery of CRM implementations. Supervised global cross-functional and technical teams based in USA and India from multiple vendors across CRM OnDemand cloud, Siebel, Oracle EBS and SOA based technologies contributing to increase in call volumes by 30%. • Defined software and vendor selection matrices in accordance with business and budgeting objectives, evaluating software, defining software requirements and project scope and establishing vendor partners. • Directed all aspects of application releases from planning to delivery phases, defining scope and criteria, managing team and resources, identifying risks and migration issues and meeting stringent deadlines

Senior Management Consultant/Project Manager / September, 2005 — June, 2009

Provided project management, business analysis and process improvements services to customer businesses. Served as lead team member and managed teams based in USA and India. • Supported pre-sales activities, prepared RFP's, project plans, effort, time, cost and resource estimates • Analyzed client business processes, gathering requirements to define to be processes/systems, providing optimal functional and technical solutions and enhancing client business results • Supported opportunity pipelines by involving with pre and post sales account teams by providing appropriate inputs through the sales process