Marissa Curl

Hard worker with great attention to detail.

About

With over 18 years of experience, I excel in customer satisfaction and retention, offering personalized support and adept use of CRM tools. I possess strong capabilities in cash handling, inventory management, and team leadership, which contribute to improved operational efficiency and enhanced problem-solving. I am dedicated to promoting financial literacy and independence, always vigilant for cross-selling opportunities that match products with customer needs.

Experience

Woodforest National Bank

Retail Banker III / November, 2021 — August, 2024

· Drove customer satisfaction and retention through personalized financial solutions as well as resolving issues swiftly. · Process loans and credit applications, maintaining accuracy and adherence to banking procedures. · Fostered team synergy, mentoring junior staff in banking procedures. Contributed to cross-functional projects that optimized branch performance. · Guided technologically challenged customers through digital banking platforms, fostering financial literacy and independence. · Conducted thorough investigations of account discrepancies, swiftly resolving issues and preventing potential fraud. Maintained impeccable accuracy in financial transactions

Sheetz

Assistant Manager / September, 2006 — March, 2021

· Led multi-store operations, optimizing staffing, inventory, and customer service. Streamlined processes, boosted efficiency, and cultivated a high-performing team. · Ensured compliance with health and safety regulations, maintaining a secure work environment. · Implemented rigorous cash handling and loss prevention protocols. Conducted thorough inventory checks, balancing stock levels with business demands. · Fostered a team-oriented environment, implementing cross-training initiatives and optimizing staff schedules to enhance operational flexibility and efficiency.

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