Olivia Bullock

Ph.D. with a decade of practitioner experience in communication, intervention design, and statistical analysis

Florida

Research Expertise

strategic communication
message design
persuasion
metacognition
experimental design

About

Whether at a societal, organizational, or individual level, my perspective is that many of life’s problems can be solved with more effective communication. Why are people picking my competitor instead of me? Why is no one buying my product? Why don’t we all just recycle? Why won’t he text me back? These are communication questions — and, fundamentally, the solution is better communication. I’ve spent my career understanding communication problems and solutions from two complementary perspectives: As a researcher and practitioner. As a researcher, I have a PhD in Communication from The Ohio State University (O-H!) and have published more than a dozen peer-reviewed articles about proven, evidence-based strategies to engaging and persuasively communicate. I use a quantitative social science approach to run experiments and determine what message features resonate best with particular audiences for specific topics, especially related to health and science information. As a practitioner, I started my career in boutique strategic communication firms and have maintained an active consulting practice since 2017. My clients have included technology startups, digital health companies, government agencies, university offices, and consultancies.

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Publications

Jargon as a barrier to effective science communication: Evidence from metacognition
Public Understanding of Science
2019
The Effects of Jargon on Processing Fluency, Self-Perceptions, and Scientific Engagement
Journal of Language and Social Psychology
2020
Unintended Effects of Emphasizing the Role of Climate Change in Recent Natural Disasters
Environmental Communication
2018
Narratives are Persuasive Because They are Easier to Understand: Examining Processing Fluency as a Mechanism of Narrative Persuasion
Frontiers in Communication
2021
Don’t dumb it down: The effects of jargon in COVID-19 crisis communication
PLOS ONE
2020
Utilizing Framing Theory to Design More Effective Health Messages about Tanning Behavior among College Women
Communication Studies
2021
The Interplay of Jargon, Motivation, and Fatigue While Processing COVID-19 Crisis Communication Over Time
Journal of Language and Social Psychology
2021
Using metacognitive cues to amplify message content: a new direction in strategic communication
Annals of the International Communication Association
2019
Candidates’ use of informal communication on social media reduces credibility and support: Examining the consequences of expectancy violations
Communication Research Reports
2020
Listening During Political Conversations: Traits and Situations
Political Communication
2020
Why we can’t talk openly about race: The impact of race and partisanship on respondents’ perceptions of intergroup conversations
Group Processes & Intergroup Relations
2021
Predicting Vote Choice and Election Outcomes from Ballot Wording: The Role of Processing Fluency in Low Information Direct Democracy Elections
Political Communication
2022
How Communicating about Discrimination Influences Attributions of Blame and Condemnation
Human Communication Research
2021
Eye Movements Predict Large-Scale Voting Decisions
Psychological Science
2021
Framing
The International Encyclopedia of Media Psychology
2020
“I’m Just Going to Stay Out of the Way”: How Perceived Information Gathering Capacity Influenced Risk Information Seeking and Processing During the COVID-19 Pandemic
Western Journal of Communication
2023
Political information search in “noisy” online environments: Insights from an experiment examining older and younger adults’ searches on smartphones and laptops
Journal of Information Technology & Politics
2023
The Effects of Dietary Soybean Oil on Blood Fatty Acids and Body Weight in Overweight and Obese Adults: Protocol for a Crossover Design Pilot Study
Proceedings of 2022 AOCS Annual Meeting & Expo
2022

Education

The Ohio State University

Ph.D., Communication / August, 2022

Columbus, Ohio, United States of America

The Ohio State University

M.A., Communication / May, 2021

Columbus, Ohio, United States of America

American University

B.A., Political Science & Communication / May, 2016

Washington D.C., District of Columbia, United States of America

Experience

Crosscut Strategies

Senior Strategiest / November, 2023Present

Communication consultant to health and technology companies

Assure Health

Vice President of Communication / March, 2022December, 2023

Communications head for fast-growing digital health startup, leading all internal, patient-facing, and investor communication.

Squared Research

Senior Analyst / October, 2020January, 2022

Message design strategist for CDC's "We Can Do This" nationwide COVID-19 vaccine ad campaign.

SenseICs

Program Manager / June, 2020June, 2022

Head of business development for government contractor, winning over $2M in grant proposals.

Fisher Leadership Initiative

Publications Editor / January, 2018December, 2019

Started and ran Lead Read Today, growing publication from 0 to several thousand subscribers.

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