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Susan Gordon

Associate Professor at the School of Hospitality & Tourism Management at Purdue University

Lafayette, Indiana, United States of America

Research Expertise

Food Science
Strategy and Management
Tourism, Leisure and Hospitality Management
Transportation
Development
Education
Organizational Behavior and Human Resource Management

About

Dr. Susan Gordon is an Associate Professor in the School of Hospitality & Tourism Management at Purdue University, where she received her Ph.D. in Hospitality & Tourism Management in August 2014. Dr. Gordon also holds a Masters in Business Administration from Boston University, received May 2006, and a Bachelor of Science in Hospitality Administration from the University of Massachusetts at Amherst, received May 1996. Prior to her faculty appointment at Purdue University, Dr. Gordon was an Assistant Professor in the College of Hospitality & Tourism Leadership at the University of South Florida Sarasota-Manatee. Dr. Gordon has over ten years of hospitality industry experience. Most recently, she was the Human Resources Manager for an 800-room hotel with Starwood Hotels & Resorts in Boston, MA. Dr. Gordon has also worked for Walt Disney World in Orlando, FL where she was a Labor Manager responsible for the scheduling, payroll, and personnel management processes for a 1900-room resort, the WDW resort call center, and the WDW catering line of business. Prior to that position, she held the positions of Front Desk Manager, Bell Services Manager, and Housekeeping Manager for four different Disney resorts. Dr. Gordon’s research area is primarily human resources and she is particularly interested in employee wellbeing and perceived supervisor support. Dr. Gordon also conducts research in lodging operations. Her work has been published in several hospitality journals including the International Journal of Contemporary Hospitality Management, International Journal of Hospitality Administration, Journal of Human Resources in Hospitality & Tourism, Tourism Analysis, and the Journal of Foodservice Business Research.

Publications

Is subtle toxicity worse for racial-ethnic minority employees? The impact of coworker incivility on employee well-being

Journal of Foodservice Business Research / Jul 26, 2021

Gordon, S., Jolly, P., Self, T., & Shi, X. (2021). Is subtle toxicity worse for racial-ethnic minority employees? The impact of coworker incivility on employee well-being. Journal of Foodservice Business Research, 1–22. https://doi.org/10.1080/15378020.2021.1955612

The well-being and subjective career success of workaholics: An examination of hospitality managers’ recovery experience

International Journal of Hospitality Management / Feb 01, 2021

Gordon, S. E., & Shi, X. (Crystal). (2021). The well-being and subjective career success of workaholics: An examination of hospitality managers’ recovery experience. International Journal of Hospitality Management, 93, 102804. https://doi.org/10.1016/j.ijhm.2020.102804

Supporting employee well-being: The case of independent restaurants

Journal of Foodservice Business Research / Nov 05, 2020

Gordon, S., & Parikh, A. (2020). Supporting employee well-being: The case of independent restaurants. Journal of Foodservice Business Research, 24(2), 215–234. https://doi.org/10.1080/15378020.2020.1842956

Momentary well-being matters: Daily fluctuations in hotel employees’ turnover intention

Tourism Management / Apr 01, 2021

Shi, X., Gordon, S., & Tang, C.-H. (2021). Momentary well-being matters: Daily fluctuations in hotel employees’ turnover intention. Tourism Management, 83, 104212. https://doi.org/10.1016/j.tourman.2020.104212

“Why Haven’t We Worked Together?”: Facilitating Collaborations at the ICHRIE Conference

Journal of Hospitality & Tourism Research / Mar 19, 2021

Parikh, A., & Gordon, S. (2021). “Why Haven’t We Worked Together?”: Facilitating Collaborations at the ICHRIE Conference. Journal of Hospitality & Tourism Research, 45(5), 954–956. https://doi.org/10.1177/10963480211000829

Organizational support versus supervisor support: The impact on hospitality managers’ psychological contract and work engagement

International Journal of Hospitality Management / May 01, 2020

Shi, X. (Crystal), & Gordon, S. (2020). Organizational support versus supervisor support: The impact on hospitality managers’ psychological contract and work engagement. International Journal of Hospitality Management, 87, 102374. https://doi.org/10.1016/j.ijhm.2019.102374

4 2C-T-2, 2C-T-7

Das Drogentaschenbuch / Jan 01, 2005

Parnefjord, R. (Ed.). (2005). 4 2C-T-2, 2C-T-7. Das Drogentaschenbuch. https://doi.org/10.1055/b-0034-4967

Increasing Management Retention: The Mediating Role of Organizational Embeddedness on Coworker Support and Turnover Intention

International Journal of Hospitality & Tourism Administration / Jan 23, 2020

Self, T. T., Gordon, S., & Ghosh, A. (2020). Increasing Management Retention: The Mediating Role of Organizational Embeddedness on Coworker Support and Turnover Intention. International Journal of Hospitality & Tourism Administration, 23(1), 107–125. https://doi.org/10.1080/15256480.2019.1708224

Talent management: a Delphi study of assessing and developing GenZ hospitality leaders

International Journal of Contemporary Hospitality Management / Jun 07, 2019

Self, T. T., Gordon, S., & Jolly, P. M. (2019). Talent management: a Delphi study of assessing and developing GenZ hospitality leaders. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-11-2018-0915

The impact of coworker support and organizational embeddedness on turnover intention among restaurant employees

Journal of Human Resources in Hospitality & Tourism / Apr 14, 2019

Self, T. T., & Gordon, S. (2019). The impact of coworker support and organizational embeddedness on turnover intention among restaurant employees. Journal of Human Resources in Hospitality & Tourism, 18(3), 394–423. https://doi.org/10.1080/15332845.2019.1599789

Myocyte Enhancer Factor 2C (MEF-2C)

Wiley Encyclopedia of Molecular Medicine / Jan 15, 2002

Tang, H., & Goldman, D. (2002). Myocyte Enhancer Factor 2C (MEF-2C). Wiley Encyclopedia of Molecular Medicine. https://doi.org/10.1002/0471203076.emm0743

Employee perceptions of well-being and organizational wellness offerings: A study of line-level employees in select-service hotels

Journal of Human Resources in Hospitality & Tourism / Jan 20, 2017

Gordon, S., & Adler, H. (2017). Employee perceptions of well-being and organizational wellness offerings: A study of line-level employees in select-service hotels. Journal of Human Resources in Hospitality & Tourism, 16(3), 308–330. https://doi.org/10.1080/15332845.2017.1253443

Migrating to New Hotels: A Comparison of Antecedents of Business and Leisure Travelers’ Hotel Switching Intentions

Journal of Quality Assurance in Hospitality & Tourism / Nov 06, 2014

Lehto, X. Y., Park, O.-J., & Gordon, S. E. (2014). Migrating to New Hotels: A Comparison of Antecedents of Business and Leisure Travelers’ Hotel Switching Intentions. Journal of Quality Assurance in Hospitality & Tourism, 16(3), 235–258. https://doi.org/10.1080/1528008x.2014.925787

Career fairs: are they valuable eventsc Hospitality and tourism recruiter perceptions of attributes towards participation and activities

International Journal of Hospitality and Event Management / Jan 01, 2014

Gordon, S., Adler, H., & Halsell, S. S. (2014). Career fairs: are they valuable eventsc Hospitality and tourism recruiter perceptions of attributes towards participation and activities. International Journal of Hospitality and Event Management, 1(1), 81. https://doi.org/10.1504/ijhem.2014.062858

Education

Purdue University West Lafayette

Ph.D, Hospitality and Tourism Management / 2014

West Lafayette, Indiana, United States of America

Boston University Academy

MBA / 2006

Boston, Massachusetts, United States of America

University of Massachusetts Amherst

B.S., Hospitality Administration / 1996

Amherst Center, Massachusetts, United States of America

Experience

Purdue University

Associate Professor / 2022 — Present

Associate Professor, School of Hospitality and Tourism Management

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