Christina Grant
Education
Florida Institute of Technology
Masters in Science, Computer Science / December, 2022
Indian River State College
Bachelor of Science, Computer Information Technology Management and CyberSecurity / April, 2020
Experience
Chegg, Inc.
Subject Matter Expert / February, 2023 — February, 2024
• Subject Matter Expert (SME) in Artificial Intelligence (AI) for Customer Service Program • Technical Curriculum Writer: SME in developing Information Technology Lessons and Instructional Design • Educational Curriculum Management: Peer review of educational materials, textbooks, and computer programs
Computer Technologies, LLC
Computer Engineer / January, 2018 — Present
• Website Development: create, manage, and secure SQL database for websites to interact with user’s keyword search. • Web and graphic design including SEO, analytics, backlinking, and securing websites. • Development, implementation, and maintenance of software solutions, including specialized projects such as intrusion prevention systems and Android development. • Provide adept technical support through various channels, including phone, chat, and in-person consultations. Diagnose and troubleshoot software and hardware issues promptly and efficiently. • Take proactive measures in virus protection, removal, maintenance, monitoring, and backup management to ensure robust security and data integrity for clients. • Managed clients' online reputations by suppressing and removing negative links. Worked with machine learning models, image, audio, video, and text annotation, labeling, meta tagging, and data management.
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