ERVIN KEARNEY

Former LPN with over 30 years of customer service and retail experience, 15 years of healthcare experience and management, over 15 years of management experience, and 4 years of remote work experience.

About

I have many years of experience in Quality Assurance, Customer Service (both remote and in-person), and I am seeking an opportunity at your company. I have a strong history and am looking forward to bringing my skills and abilities to the team. I offer in-depth experience in sampling and testing materials, analyzing components, and finished products, and completing detailed reports covering findings. I excel at working closely with design and marketing to help make effective changes that eliminate production problems and reduce errors. With my adaptability, methodical nature, and clear diligence, I am adept at handling any quality assurance issues. I work hard to maintain efficiency not only of my work, but of the production line as a whole so the company maintains productivity, customer satisfaction, and profitability goals. I am a friendly professional who can flex easily between the demands of different customers. Giving full attention to what people are saying and taking time to understand the points conveyed are essential to being successful in this type of work. As well as being driven to help others, my abilities extend to account management, quality assurance, purchase orders, inventory control, the quoting process, pricing and purchasing. I have already built a solid foundation in the field, and I am looking to build on that, with your team.

Education

AS, Nursing / August, 2005

New Port Richey, Florida, United States of America

Experience

FreeLance

Remote AI Voice and Video Trainer/ AI Researcher / May, 2024 — Present

Work with engineering leaders to transform research into AI capabilities to a platform. Evaluate text, image, and video-analysis solutions Craft natural, non-robotic conversational interactions. Monitor analytics and conversation data to keep AI systems up-to-date. Ensure ethical and privacy-respecting AI behavior. Ensuring AI responds accurately to user inputs. Develop conversational flows. Define conversation topics. Label training phrases and intents. Verify and re-annotating data. Conduct quality assurance checks.

Remote Personal Shopper / July, 2020 — Present

Select the most efficient routes in compliance with delivery instructions and fuel policy. Obtain signatures needed to complete and process all paperwork in a timely manner. Handle merchandise in accordance with product handling standards. Operate motor vehicles for a safe and efficient manner. Receive alerts on phone when a grocery order is received. Shop according to customers grocery list Substitute appropriate items Conducting an inspection of vehicle before and after trips. Supporting daily operations of online delivery Use of delivery and shopping apps to receive and accept delivery and shopping orders, track their progress, and communicate with customers.

Kiana Luna Kreations

Director of Operations / October, 2014 — Present

Overseeing effective operating procedures across a company Reviewing company documents and performance metrics Leading negotiations, budgeting, purchasing, and workflows Developing and implementing growth strategies and plans Identifying and resolving obstacles or bottlenecks Ensuring knowledge and efficiency across all operating platforms

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