Clinical Professor of International Business / 2016 — Present

• Developed novel algorithms for eXplainable Artificial Intelligence (XAI). Leveraged machine learning and deep learning techniques to address research questions in international business and marketing • Utilized advanced statistical approaches to assess cultural diversity and differences across regions and populations • Investigated variations in the impact of the COVID-19 pandemic on public health systems and consumer behavior • Taught under- and postgraduate courses in the #1-ranked international business department, as recognized by US News & World Report. Courses include data analytics, management consulting, and intercultural team management • Engaged in collaborative student consulting projects with companies such as Positec, SC SBDC, Seabin Australia, Thomson Reuters, UPS Global Supply Chain Solutions (Data & Innovation), and UPS International

Professor of International Management / 2013 — 2016

• Analyzed cultural differences in consumer behavior with a focus on the effectiveness of marketing strategies • Formulated strategic initiatives for conducting business in emerging markets • Taught postgraduate courses on customer service, business case analysis, and international business

Co-founder & Director / 2011 — 2017

• Developed customized learning solutions for executives • Created assessment tools to evaluate intercultural communication competence and team effectiveness • Led the design and delivery of the India module within the prestigious Leadership Excellence Program offered collaboratively by WHU, IDG, and DXC Technology

Principal Consultant / 2006 — 2011

• Optimized a network of service centers for a global travel group, achieving cost savings through call reduction strategies, consolidation, and outsourcing • Established a robust framework for offshore provider relationship governance, specifically to bolster the analytics platform of a leading global logistics company

Director (Expatriate assignment) / 2008 — 2010

• Spearheaded the growth of an offshore team from zero to over 100 SAP business analysts and developers • Planned capacity and effectively managed demand and resource utilization • Led and managed globally distributed bid teams during Request for Proposals (RfPs)

Senior Management Consultant / 2003 — 2005

• Helped establish a citizen relationship management strategy for a political party in preparation for the 2005 German general elections. Managed the system integration partner • Designed the request-to-order process for a major producer of flavors and fragrances to increase win likelihood through rapid prototyping • Provided expert guidance and support to Softlab’s European subsidiaries in order to strengthen their competitive positioning in RfPs

Consulting Manager / 1999 — 2002

• Developed comprehensive customer relationship management strategies, landscapes, and go-forward plans for multiple universal, investment, and municipal savings banks. Headed the CRM competence center in Germany • Introduced a major transformation of the dividend processing architecture in the private banking division of a Swiss bank, achieving seamless straight-through-processing of interbank messages • Crafted a new outsourced operating model for paper-based payment processing, providing end-to-end support to a savings bank’s umbrella organization from initial business case development to production start • Developed an insourced capability for a cooperative banking society, streamlining payment processing operations • Conducted a thorough threat analysis for a Swiss private bank, ensuring the security and integrity of their IS/IT systems

Assistant Vice President / 1995 — 2003

• Orchestrated the redesign and global implementation of core banking functionalities, including global credit lines • Defined critical business requirements related to the European Monetary Union • Deployed core banking software for new Deutsche Bank branches in Hungary and Poland

Program Manager (Expatriate assignment) / 1998 — 1999

• Pioneered the inclusion of offshore resources into core banking software development processes • Successfully built and led an offshore team of over 20 analysts and developers