Work with thought leaders and academic experts from Boston University Academy

Dr. Susan Gordon is an Associate Professor in the School of Hospitality & Tourism Management at Purdue University, where she received her Ph.D. in Hospitality & Tourism Management in August 2014. Dr. Gordon also holds a Masters in Business Administration from Boston University, received May 2006, and a Bachelor of Science in Hospitality Administration from the University of Massachusetts at Amherst, received May 1996. Prior to her faculty appointment at Purdue University, Dr. Gordon was an Assistant Professor in the College of Hospitality & Tourism Leadership at the University of South Florida Sarasota-Manatee. Dr. Gordon has over ten years of hospitality industry experience. Most recently, she was the Human Resources Manager for an 800-room hotel with Starwood Hotels & Resorts in Boston, MA. Dr. Gordon has also worked for Walt Disney World in Orlando, FL where she was a Labor Manager responsible for the scheduling, payroll, and personnel management processes for a 1900-room resort, the WDW resort call center, and the WDW catering line of business. Prior to that position, she held the positions of Front Desk Manager, Bell Services Manager, and Housekeeping Manager for four different Disney resorts. Dr. Gordon’s research area is primarily human resources and she is particularly interested in employee wellbeing and perceived supervisor support. Dr. Gordon also conducts research in lodging operations. Her work has been published in several hospitality journals including the International Journal of Contemporary Hospitality Management, International Journal of Hospitality Administration, Journal of Human Resources in Hospitality & Tourism, Tourism Analysis, and the Journal of Foodservice Business Research.