Work with thought leaders and academic experts from Polytechnic University of Puerto Rico Orlando

Bringing over 10 years of experience in customer success. I developed core competencies in customer relationship management (CRM), service management, problem-solving, and project management, fostering strong relationships across multiple customer organizations and delivering value-added solutions. In that role, I achieved outstanding results, securing a complex contract renewal with a Fortune 500 client, launching a successful Latin America loyalty program that reduced churn by 90%, and receiving the "Customer Success Manager of the Year" award. I also held a BBA, a CRM certification, a Google Project Manager credential, and a Strategic Thinking certificate, showcasing my commitment to continuous learning and professional development.